What our terms and conditions say:
Products ordered will only be delivered once the purchase price has been credited to our account. As soon as the products you ordered have been shipped to you, you will receive a corresponding confirmation by email for your information.
If we are unable to send a product to the address which you gave when ordering, we will inform you to that effect and we will not charge for your order. If a product cannot be delivered due to incorrect or incomplete delivery information provided by you, it will be sent back to us. In such cases, we will not charge for the product and/or any sums already paid will be reimbursed to you. However, we reserve the right to charge you shipping costs and where appropriate processing fees. If delivery of a product does not take place for other reasons, no costs will be charged to you and all payments which have already been made will be reimbursed.
Please note that any delivery dates and delivery periods provided by us or a contractor appointed by us are merely estimated information and do not constitute binding or guaranteed dates.